Raising mental health awareness

It has been a difficult year. Depression, anxiety disorders, the opioid crisis, and the role telehealth plays in the treatment of mental health and substance abuse issues have come to the forefront. The pandemic has affected the mental health of many of our members, and their overall well-being is very important to us.

Please let your patients struggling with stress, anxiety, and depression know that help is available to them through our partner, Optum Behavioral Health. Optum also has many resources available to our providers. Their staff is ready to assist you in connecting your ConnectiCare patients with professionals who can help them:

For ConnectiCare members who are under age 65 – and are in our employer and individual plans – we offer Sanvello, a mobile app at no extra cost. Members can use the app for daily mood tracking, guided meditations, personalized progress, and community support.

Celebrating the nursing profession

This month, we’re also celebrating the nursing profession. National Nurses Week has been expanded to a month-long celebration. We thank all nurses for the lives they’ve touched and the impact they’ve had on our communities.

New provider portal – what to expect next

ConnectiCare has been working hard to develop and deliver a new provider portal in the next few months. We expect it will make it easier for you to do business with us. We’ll continue to give you updates on our progress and share training information once available on the topics below. Here are some important changes you need to be aware of:

You’ll also be able to submit attachments with supporting clinical information for a preauthorization request or ER Admission Notification at the time of submission or later. And, you’ll be able to search for Explanations of Payment (EOPs).

Throughout the next few months, we will share training materials to guide you through the transition to the new portal including, but not limited to:

Stay tuned for more updates.

Triannual recredentialing: CAQH accuracy is key

To limit the paperwork you need to fill out, we rely on the information you have in your Council for Affordable Quality Healthcare, Inc. (CAQH) application to conduct our triannual recredentialing review. Contact information and hospital admitting arrangements are two items we have noticed providers forget to update. Please make sure yours are current.

To avoid the risk of being terminated from our provider network during the recredentialing process, keep your CAQH application current and accurate. CAQH asks providers to review their information every 120 days. Please ensure you have authorized EmblemHealth, ConnectiCare’s parent company, as an eligible plan to access your CAQH information.