Here’s what members said about their telehealth visits

ConnectiCare surveyed a panel of commercial and Medicare Advantage members who had telehealth visits with their doctors in April or May 2020. The survey found:

Check ID cards for all commercial patients at every visit

We started to issue new member ID numbers and cards to commercial members, beginning with employer-sponsored plans who enrolled or renewed on Aug. 1, 2020 and after.

We will complete roll-out of the new member ID numbers for all our commercial plans on or about Jan. 1, 2021, when we issue new ID cards to our members with individual plans, including those sold through Access Health CT.

The new ID numbers start with the letter “K” followed by a 10-digit number. View a sample here. The new commercial member ID numbers are similar to the member ID numbers of our Medicare Advantage members. But Medicare Advantage ID cards clearly note the member has a Medicare Advantage plan.

Please note, until we complete the roll-out, you may still see some commercial patients with ID numbers that start with the numeral “9.”

It’s important to check ID cards and ID numbers for all commercial patients at every visit and sign in to our provider website to verify eligibility.

Make sure to use the new ID numbers for dates of services on and after Aug. 1, 2020.

Reminder: Express Scripts is providing commercial drug utilization management services

Express Scripts (ESI) is now performing most drug utilization management services for ConnectiCare commercial plan members, including those with plans sold through Access Health CT. Please submit requests for preauthorization, quantity limits and step therapy for commercial members to ESI. Here are details on how you can submit preauthorization requests through ESI’s Electronic Prior Authorization (ePA) option.

New secure provider website coming in 2021

ConnectiCare will introduce a new secure provider website next year. The website will offer features and new capabilities that will help you care for our members. Stay tuned for more information. We will keep you updated in the coming months.

Medical records review ongoing through March

Optum or Ciox Health may contact your office from now through March 2021 about retrieving the medical records of your patients who have ConnectiCare commercial plans, including plans sold through the Access Health CT.

An Optum or Ciox Health representative will share safe options for records retrieval:

Health plans must submit accurate and complete diagnosis data for each member/patient to the Centers for Medicare & Medicaid Services (CMS). Optum and Ciox Health together will review the charts for 2020 dates of services on our behalf.

As our partners and “business associates,” as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Ciox Health and Optum are fully HIPAA compliant and are required to protect, preserve and maintain the confidentiality of any protected health information (PHI) obtained from clinical records provided by medical practices.

We appreciate your help. If you have questions, please call the ConnectiCare Provider Services at 1-800-828-3407.

Flu shot clinics at ConnectiCare centers

We’re holding flu shot clinics — open to the public — at our ConnectiCare centers in Manchester, Shelton and Waterbury. Flu shots will be given by appointment only, for everyone’s safety, with most insurance plans accepted.

Walgreens will administer the shots. Must be 18 or older to participate. Patients can find more information and make an appointment on our website.

As a reminder, here’s the list of flu vaccines we’ll cover for the 2020-2021 flu season.