Individual and group product line-ups for 2021

Our 2021 fully-insured small group plans feature competitive pricing and choice of plans with adult preventive-and-routine dental coverage. We’re happy to announce new plans for 2021, including plans with $0 copays for unlimited virtual visits with Teladoc^® and plans that let members pay less when they use preferred providers.

If you haven’t quoted ConnectiCare recently, you will want to include our 2021 plans in the proposals that you show your clients. Find product brochures below.

Fully-insured small group plans are available directly from ConnectiCare as well as through CBIA Health Connections. And we’re on Access Health CT for Small Businesses (aka SHOP), offering small businesses more plan options directly from ConnectiCare or through SHOP. Contact your sales representative for more information.

2021 broker commission plan for individual sales

We’re pleased to share that our broker commission plan remains the same for 2021. For all 2021 renewals, we will pay $15 per month per individual, both on and off the exchange, up to a cap of three individuals per family.

New Compass tiered-network plans for groups of 51+

With Compass plans, members will have lower copayments, deductibles, and/or coinsurance when they visit preferred PCPs and hospitals. Members can still visit other, “participating,” providers in the plan’s network: their cost shares will be higher.

Preferred PCPs are those who accept our Passage plans. Hospitals have been designated as “preferred” or “participating” based on ConnectiCare’s analysis of objective, third-party cost-and-quality data. Members of Compass plans can use the “Find a doctor” directory on connecticare.com to find preferred and participating providers.

We developed Compass plans to give customers an option that could help lower their insurance costs. Ask your sales executive or account manager for more information about 2021 Compass plans.

Important Jan. 1, 2021 updates for ConnectiCare commercial plans

Changes to benefits and systems serving ConnectiCare commercial business mean all commercial members will have new ID numbers and ID cards by Jan. 1, 2021.

Continuing a process started this summer, all commercial members will have new, 11-digit member ID numbers that begin with the letter “K.” Before year-end, we will mail new ID cards to:

New policy for new individual subscribers: We will hold member ID cards until subscribers secure coverage by paying the first month's—January's—premium bill.

Employer group plans: more information

Member ID cards will be mailed in early December so employees of the large groups described above receive cards in their homes by the middle of that month. A letter with the ID card(s) tells members why they are getting a new card. The letter notes that they will have a new ID number and new benefits and features after Jan. 1, 2021.

Please note: We have safeguards in place to make sure our members’ claims will be paid and they can get their prescriptions filled after the new year.

January invoices for the large groups described above will be mailed mid- to late December and available on the secure broker and employer websites after Dec. 22.

Our account management team will soon reach out to you and your large group clients with plan effective dates between Feb. 1, 2021 and July 1, 2021. Meanwhile, here are some resources you can share with your clients:

Individual members: what’s coming for 2021

Other changes for individual clients include:

SOLO plans: Change in notification of client letters

Brokers will no longer receive an email when a SOLO client enrolls or makes a plan change. You will still receive a copy of the letter they are sent, but it will come in the mail rather than as an email attachment.

A closer look at our 2021 plans

This year’s annual enrollment period (AEP) is unlike any other. We invite you to use our new shop & enroll tool to compare plans and prepare quotes for your clients.

Some ConnectiCare 2021 Medicare Advantage plans include:

Our 2021 special needs plans may include:

We’re here to help.

Contact the Medicare broker team for support with 2021 sales.

Giving Medicare members reasons to stay

We recently sent our Medicare Advantage members a mailing to help guide them through the annual enrollment period.

The letters include details specific to the member’s 2020 plan election. They explain the enhancements available with 2021 plans and have information on what optional supplemental dental plans are available with a member’s plan, including new options.

Select Passage members were also notified about the potential impacts to their primary care provider (PCP) and new plan options.

Please encourage your clients to review these letters as they consider their 2021 Medicare plan options.

Resources: Certification, Doc-U-Sign, sales materials

Your account manager can direct you to a variety of resources to help you sell this season. Ask them about:

Cost-share waivers extended for COVID-19 testing

There will be no cost shares – copays, deductibles, and/or coinsurance – for COVID-19 diagnostic testing through Jan. 21, 2021. This follows the announcement earlier this month by the federal Department of Health and Human Services that the public health emergency has been extended until that date.

Up-to-date coverage and benefit information is in the COVID-19 section of our website.

We’re letting your clients know of 2021 changes to our list of covered drugs

Next month we will send letters to both commercial and Medicare Advantage members who may be affected by 2021 changes to our list of covered drugs.

The letters will let members know if the drugs they have previously taken will:

If your clients have questions, please recommend that they speak to their doctors. Copies of the 2021 formularies are available below:

Get direct deposit for your commissions – sign up for EFT

We can deposit your commission payments directly into your bank account. Interested? Then do this:

We’ll set up the electronic funds transfer (EFT) and let you know when it’s done.

New secure broker website now available

We launched our new secure broker website on Oct. 1. The website can help you quote business, track your commissions, manage your book of business, and more.

We sent emails to anyone who used the old broker website to help you get started on the new site. For anyone setting up a new account, call broker services at 1-800-723-2986. We’ll send you an email to complete your registration.

Here are some resources to help you navigate the new secure website:

Help group clients encourage employees to get a flu shot

Doctors say it is more important than ever this year that people age 6 months and older get flu shots. Please remind clients that the flu shot is free* for their employees with a ConnectiCare plan. They should urge employees to make a flu shot plan for themselves and their families.

Here are some resources to help employers encourage flu shots:

*If a member gets a flu shot while visiting their doctor for another reason, their plan’s copayment, deductible, and coinsurance will apply to the visit. Also, if a member gets it at an out-of-network doctor, they will have to submit an out-of-plan reimbursement form.