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EFT commissions for large-group sales to come from PNC Bank
Many brokers have elected to receive their ConnectiCare large group sales commissions electronically. If you have, we want to let you know that commissions for new business and renewals for Aug. 1, 2020 and later will be paid as electronic funds transfers (EFTs) from PNC Bank.
Payments from PNC will appear in the account you have set up to receive the direct deposits. You do not need to take any action. You will also continue to receive EFT payments from Bank of America for commissions associated with business effective before Aug. 1, 2020.
Please note, if you currently receive commission checks, you will begin to receive multiple checks for large group sales with effective dates of Aug. 1, 2020 and later. The checks will reflect the underwriting entities of products sold to your large group clients.
In summary, here’s what you can expect after Aug. 1, 2020:
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Large groups with effective dates of Aug. 1, 2020 or after |
Large groups with effective dates before Aug. 1, 2020
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Paid through PNC Bank
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Paid through Bank of America
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| Check payments |
Multiple checks based on the underwriting entity |
One check
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Small-group clients begin to move under CBIA administration Aug. 1
Plans for small-group clients will begin to move under administration by the Connecticut Business & Industry Association (CBIA) on Aug. 1, 2020. As part of this change, your small-group clients will enjoy the services of nationally known telemedicine provider Teladoc® and, if they have FlexPOS plans, a new national network in First Health®.
New small-group clients with effective dates of Aug. 1, 2020 or later will be administered by CBIA upon enrollment. Current ConnectiCare small-group clients will move over and have their services administered by CBIA according to the schedule presented in last month’s SalesCall. We will reach out to you and your small-group clients approximately 60 days before their transition so they know what to expect. Your account manager will work closely with you to ensure you have everything you need to help your clients through this transition period.
As a reminder, we will issue new member ID numbers and cards to the employees of your small-group clients. Share this employer guide to small-group changes with your employer groups, featuring additional details on the changes they’ll experience as they move to CBIA administration.
Please refer to last month’s article for more information.
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Large-group clients to start transitioning to new features and benefits on Aug. 1
Your large-group clients with ConnectiCare plans will transition to some new features and benefits on a rolling basis through 2020. These changes include: a nationally known telemedicine provider in Teladoc® and (for those with Flex POS plans) a new national network in First Health®, an Aetna subsidiary.
The transition for current large-group clients will occur based on the schedule presented in last month’s SalesCall. We will reach out to your large-group clients in advance so they know what to expect, and we’ll work with you throughout the renewal process.
New ConnectiCare plans as of Aug. 1, 2020 and later will have these features and benefits when they enroll. Please remember to use our new enrollment forms for fully-insured or self-funded groups to enroll new groups.
Employees of your large-group clients will receive new member ID cards and numbers (with a new group number) in advance of the date when their accounts transition. There will also be updates to the premium payment process. Share this large-group employer resource with your clients. It summarizes the changes.
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Reminder: Confirm your contact information through our broker website
ConnectiCare will introduce a new secure broker website this fall. To ensure your successful sign-in when the website is launched, we need you to update your email address and mobile phone number. Sign in now and follow the prompt to make these updates. If possible, please do this by Tuesday, Sept. 1, 2020. Thank you!
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New connecticare.com – coming soon!
A new connecticare.com launches later this month with a mobile-friendly design and better navigation to help you and your clients find what you need in just a few clicks.
Your clients can read answers to frequently asked questions and find the forms they need for their employees. Members can find information on plan benefits, read health and wellness tips, find a doctor in their plan’s network, get ConnectiCare center news, and more.
For brokers, we have everything from plan information to forms and other resources to support your business. (Note: What’s not changing at this time are the secure websites you and your clients sign into.) Follow us on social media for the launch announcement!
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ConnectiCare centers prepare to reopen
Connecticut is reopening – and so are we. We’re ready to welcome members back to our ConnectiCare centers – with some changes – beginning Aug. 5. We’ll have updated hours and locations on visitconnecticare.com.
Please share the following safety guidelines with your clients if they plan to visit one of our locations:
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Appointments are required. Please call 1-877-523-6837 (TTY: 711) or go to visitconnecticare.com to make an appointment.
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Employees and visitors alike must wear masks or cloth face coverings while inside the facility. If you are unable to wear a mask, we can help you by phone.
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All visitors must use the designated sanitizing station as they enter and maintain social distancing.
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After sanitizing, check in at the front desk. A staff member will direct you to a waiting area or bring you to a meeting space.
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If a member feels sick or has been around someone who was sick, we ask that they please stay home.
We are happy to help over the phone. Our self-serve coffee and water stations are closed for now to protect visitors and staff. We aren’t holding in-person events at this time, either.
We are opening a new, larger center in Shelton, replacing the center in Bridgeport. Our Newington center will not reopen. We look forward to serving members from the Newington area at the Manchester center.
Members can also reach our helpful center staff by phone with questions about their ConnectiCare plans. They can call 1-877-523-6837 (TTY: 711) from 9 a.m. to 5 p.m., Monday - Friday for help.
Keep an eye on visitconnecticare.com for hours and locations and encourage your employees to follow us on social media to be the first to know when we reopen.
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Resources for you and your clients
In case you missed them, here are the PDFs and resources included in this newsletter for you to download and share with your clients and their employees:
Commercial plans:
Medicare plans:
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ConnectiCare in the community
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ConnectiCare’s Vice President, Clinical Operations Karen Eckert shared the floor with other Connecticut health care leaders at a Moving to Value Alliance panel earlier this month. The session focused on the need for better integration of mental health in our care delivery system. Eckert shared how our “Peace of Mind” initiative is helping to address the physical and mental effects of the coronavirus (COVID-19) on our members and our staff.
Also this month, our Chief Operating Officer Rob Kosior took part in the Public Health Committee’s information hearing on telehealth services. Watch the full meeting.
Much more to see! Follow us on social media to stay up to date:
Facebook | LinkedIn | Instagram | Twitter
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© 2020 ConnectiCare | 175 Scott Swamp Road | Farmington, CT 06032 | Privacy Policy| Social Media Policy
ConnectiCare is a brand name used for products and services provided by ConnectiCare Insurance Company Inc., and its affiliates, members of the EmblemHealth family of companies.
ConnectiCare, Inc. is an HMO/HMO-POS plan with a Medicare contract. Enrollment in ConnectiCare depends on contract renewal.
ConnectiCare Insurance Company, Inc. is an HMO SNP plan with a Medicare contract and a contract with the Connecticut Medicaid Program. Enrollment in ConnectiCare depends on contract renewal.
Coverage is provided by and services are administered as follows: In Connecticut: Group HMO and POS coverage, and Individual HMO coverage is underwritten by ConnectiCare, Inc.; Group coverage for coinsurance plans and Individual POS coverage is underwritten by ConnectiCare Insurance Company, Inc. In Massachusetts: Group HMO and POS coverage is underwritten by ConnectiCare of Massachusetts, Inc. FlexPOS, PPO coverage, ASO/Self-funded services, and Dental products are administered or underwritten by ConnectiCare Insurance Company, Inc.
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