ConnectiCare | SalesCall
ConnectiCare | SalesCall
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We wish you and your family a happy, healthy holiday season, and thank you for your support! In your honor, we have made donations to the Connecticut Food Bank and Foodshare.
December 2019 - In this issue
Commercial
Medicare Advantage plans
For all brokers
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Individual open enrollment extended to Jan. 15
The annual open enrollment deadline has been extended to Jan. 15, 2020 for coverage effective Feb. 1, 2020. The extension of open enrollment applies to individual ConnectiCare plans offered on the exchange through Access Health CT and to our off exchange SOLO plans. Brokers will be compensated for Feb. 1, 2020 new members as well as their Jan. 1, 2020 new and renewing members.
SOLO members who renewed their coverage for 2020 are eligible to make a plan change by Jan. 15 but must pay their January premium bill first. Please note that online SOLO Renewal system is closed. During this extension, members must be enrolled using a paper application.
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Enrollment forms for commercials groups
Please review all commercial group member forms carefully before submitting. Incomplete forms or missing information can delay the enrollment process for you and your clients. For example, the member enrollment form must have complete employer information, including the employer’s name and group number, the employee’s hire date, the member’s effective date, and the plan chosen by the member.
Email paper enrollment forms to enrollfax@connecticare.com. Find all forms on the broker portal. Don’t want to deal with paper? You can easily add or term members through the broker portal. Please contact your sales representative with any questions.
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2020 Medicare member welcome kits
We began sending the new 2020 Medicare welcome kits at the end of November. Each kit is tailored to the member’s specific plan, and includes:
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Welcome letter — different versions for Medicare Advantage and Choice Dual (D-SNP) members (D-SNP letter available in English and Spanish)
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Benefits at a glance
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Dental plan information
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Health plan owner’s guide
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Non-discrimination and privacy notices
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Welcome kits are mailed to new Medicare Advantage members and 2019 members who changed their plan for 2020. Members can call 1-800-224-2273 (TTY: 711), 8 a.m. to 8 p.m., seven days a week with any questions.
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Updates about member ID cards and billing
Here is some key information for you to have as you help your Medicare Advantage members:
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Member ID cards for renewing members with no plan changes were sent last week.
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January 2020 premium bills will be in the mail this week. All your renewing and new Medicare Advantage clients will have the following options if they want to pay it as soon as they get their bills:
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Mail the invoice coupon and their check (with their new member ID in the memo line) to the address listed on the invoice.
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Bring the invoice with a check or cash payment to any People’s United Bank branch.
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Go to connecticare.com/medicare/waystopay and select “Make a one-time payment as a guest for your 2020 plan.”
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In the fourth week of this month, renewing clients can begin to set up new automatic payments for their 2020 Medicare Advantage plan by signing into our Medicare member website.
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Medicare enrollees who are new to ConnectiCare can set up recurring payments or sign into the ConnectiCare website after Jan. 1, 2020.
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As we mentioned in last month’s SalesCall, we will be reaching out to renewing members who have recurring payments set up through our website or Direct Debit to let them know what they can do for their 2020 Medicare Advantage plans. The outreach will include letters, emails, and phone.
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Cityblock Health opens in Bristol
We're always looking for ways to improve our members’ health. So, we partnered with Cityblock Health to launch its first Connecticut location in Bristol. Cityblock brings together primary care, behavioral health care, and social services to help improve both members’ health and their day-to-day lives. Read more in The Bristol Press.
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Holiday service hours
ConnectiCare centers will be closed Tuesday, Dec. 24, Wednesday, Dec. 25, and Wednesday, Jan. 1. ConnectiCare centers will close at 3 p.m. on Tuesday, Dec. 31.
Medicare and commercial member services will be open on Christmas Eve (Dec. 24) but closed on Christmas Day (Dec. 25). Commercial member services will be closed on New Year’s Day (Jan. 1). Medicare member services will be open normal business hours.
All service areas should follow a normal schedule for days not listed above, pending weather or future announcements.
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Events at ConnectiCare centers
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Check out all that’s happening — and encourage your clients to do the same.
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ConnectiCare in the community
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Our President, Eric Galvin, spent Giving Tuesday at State House Square to support United Way of Central and Northeastern Connecticut's ALICE Fund. ALICE proceeds benefit our own neighbors and friends who struggle to pay for necessities like food, heat, clothing, and rent.
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ConnectiCare joined MetroHartford Alliance HYPE (Hartford Young Professionals and Entrepreneurs) as a sponsor for the group’s annual Tons of Toys event. The event received a record-breaking 2,500 toys for the YMCA of Greater Hartford.
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We’re honored that the American Heart Association has given ConnectiCare Gold Level recognition for its 2019 Workplace Health Achievement Index that evaluates how well companies build a culture of health in the workplace.
Much more to see! Follow us on social media to stay up to date:
Facebook | LinkedIn | Instagram | Twitter
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© 2019 ConnectiCare | 175 Scott Swamp Road | Farmington, CT 06032 | Privacy Policy| Social Media Policy
ConnectiCare, Inc. is an HMO/HMO-POS plan with a Medicare contract. Enrollment in ConnectiCare depends on contract renewal.
ConnectiCare Insurance Company, Inc. is an HMO SNP plan with a Medicare contract and a contract with the Connecticut Medicaid Program. Enrollment in ConnectiCare depends on contract renewal.
Coverage is provided by and services are administered as follows: In Connecticut: Group HMO and POS coverage, and Individual HMO coverage is underwritten by ConnectiCare, Inc.; Group coverage for coinsurance plans and Individual POS coverage is underwritten by ConnectiCare Insurance Company, Inc. In Massachusetts: Group HMO and POS coverage is underwritten by ConnectiCare of Massachusetts, Inc. FlexPOS, PPO coverage, ASO/Self-funded services, and Dental products are administered or underwritten by ConnectiCare Insurance Company, Inc.
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